SHIPPING & RETURNS
Shipping Policy
We are currently shipping across New Zealand and Australia.
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Selected items are not available for shipping and are noted in the description that they are "Pick Up Only"
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If you have selected "Collect from Franco Studio" at checkout you must wait for a confirmation to arrange a collection time. Pick up address is in Tauranga and will appear at checkout.
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SHIPPING COST
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New Zealand
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North Island $8
South Island $12
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New Zealand orders over $99 receive FREE SHIPPING
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This will be sent via either NZ Couriers or Poste Haste with Track and Trace.
Please allow 2-4 working days for delivery.
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Australia Standard Shipping is $25
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Australian orders over $250 receive FREE SHIPPING
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If you have any questions about collecting your purchases or shipping email us at hello@francostudio.co.nz
Return & Exchange Policy
If you are needing to exchange your purchase with Franco Studio, we are happy to do so, please email with the item/size etc you are wanting to exchange for, and we can put it aside.
When sending back items to exchange and/or return is at the customers own cost, and we recommend you use a Track and Trace service.
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Refunds will only be processed for faulty items, otherwise you will be issued with an online credit for any returns.
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FRANCO STUDIO VINTAGE cannot be exchanged due to its nature of been "pre-loved." We try our best to show the condition of the item in the images and descriptions so please choose carefully. If you would like further information on an item, please email us at hello@francostudio.co.nz or send us a direct message on Instagram.